Frequently Asked Questions
Is there a fee to join the club?
There is no fee to join; our traditional club requires a two-shipment minimum.
Can I change from pickup to shipping (or vice versa)?
Yes , all updates can be made through your online club dashboard.
Which states do you ship to?
We ship where permitted; please inquire about your specific state.
Can I customize my club selections?
Yes club shipments are fully customizable.
Can I skip a shipment or delay it?
Yes your membership is flexible, and shipments may be skipped or delayed.
Can I request all red/all white/mixed wines?
Yes choose all red, all white, or a mixed assortment.
How do I update my billing, address, or wine preferences?
All updates can be made through your online club dashboard.
When will my credit card be charged?
Cards are charged one week before each club shipment.
How can I update my payment information?
Payment information can be updated via your online club dashboard.
What happens if my card is declined?
We will contact you and place your shipment on hold until resolved.
How can I log into my account to manage my membership?
You can access your club dashboard on our website to manage your membership.
Can I give a wine club membership as a gift?
Yes wine club memberships make wonderful gifts.
Will the gift recipient receive notifications or tasting notes?
Yes they will receive all shipment notifications and tasting notes.
Do you include gift messages or cards?
Yes we are happy to include a personalized gift message.
Can multiple people share one membership?
Yes one shipment and one payment method; you may divide the wines however you like.
How do I cancel my membership?
You may cancel anytime through your online club dashboard. Rules do apply to early termination.
How long do I have to pick up my wines?
You have 60 days; after that, a $40 delivery or shipping fee applies.
Can a friend or family member pick up on my behalf?
Yes just let us know who to expect.
How will I be notified about upcoming shipments?
You will receive email and SMS notifications before each shipment.
Where can I find tracking information for my wine shipment?
Tracking details are sent via email and SMS once your wine ships.